For the purposes of providing consultancy services:
In order to provide consultancy services we need to collect certain information about your organisation and, in some circumstances, about individuals within the organisation.
For day to day communication and billing purposes we collect the names and business contact details of relevant personnel within your organisation.
In addition, we need access to relevant organisational information in order to provide consulting services. This may include access to reports, data, planning documents, policies and other corporate information.
In some cases we may need access to the personal information of individuals, for example, if assisting with recruitment, training, facilitation, consultations, mediation or conflict coaching. This is likely to include names and work contact details of participants. It may also include access to resumes, job applications, complaints /grievance records, training records or personal views expressed in feedback responses. D Jamieson Consulting will ask you to confirm that you have the permission of the individual(s) concerned before you provide us with individually identifiable personal information.
For some services, such as investigating complaints, mediation and conflict coaching, we are likely to receive information directly from participants which relates to the issue in dispute. This information may be personal and/or sensitive information. This information is collected directly and voluntarily from participants. D Jamieson Consulting has a Confidentiality Agreement which will be provided to all participants of mediation and conflict coaching services.
You do not have to provide us with the information we request. However, if you do not provide the requested information, it may inhibit our ability to provide an appropriate service to you.
For each visitor to our website, our web server collects the following type of information for statistical purposes:
This is anonymous statistical data and no attempt will be made to identify users or their browsing activities. We use this data to evaluate our website performance and to improve the content we display to you.
Your personal and sensitive information will be collected by D Jamieson Consulting for its own use. The personal and sensitive information will either be stored electronically on our computer system or hard copies will be printed and filed in our filing cabinet in our office.
The information collected will only be used for the purpose for which it was collected. We will not disclose corporate or personal information to any third party without the organisation’s consent (for corporate information) or the individual’s consent (for personal information). Exceptions to this are:
Unless you inform us otherwise, we may use your name and email address to send occasional newsletters and other communications which provide information and updates on services and trends in our sector.
It is our policy to only email customers who give us permission to do so. If we send you an email for marketing purposes, we will give you the option of not receiving further communications of this nature and instructions on how to unsubscribe.
Corporate and personal information will be stored electronically on computers which are password protected and/or hard copies will be stored in locked filing cabinets. Only authorised personnel within D Jamieson Consulting have access to your corporate and personal information.
Once your information is no longer required for the purpose for which the information was disclosed, we will take reasonable steps to destroy the information. Documents such as training materials, reports and copies of tenders may be stored to assist with future projects with your organisation. Any potentially sensitive corporate information (such as financials) and personal information will only be retained for the duration of the project. Potentially sensitive corporate information and personal information will be deleted from the computer system and hard copies will be shredded at the conclusion of the project or sooner if the information is no longer required.
Subject to some exceptions which are set out in the APP (Principles 12 and 13 - Access and Correction), individuals have a right to see and have a copy of personal and sensitive information about them that we hold. If an individual is able to establish that personal or sensitive information that we hold about them is not accurate, complete and up-to-date, we will take reasonable steps to correct it. If we are unable to agree that personal or sensitive information that we hold about an individual is correct, the individual concerned may ask us to place with the information a statement by them that claims that particular information is not correct.
To access your information or request a correction, contact the Director/Consultant D Jamieson Consulting (contact details below).
In some cases we may impose a reasonable charge for providing access to personal or sensitive information.
If you have any complaints about our handling of corporate or personal information including any contravention of the APP, please email or mail your complaint to the Director/Consultant (contact details below).
We will acknowledge your complaint by return mail/email. We will investigate your complaint as soon as possible and endeavour to reach a speedy resolution.
If you are not satisfied with the outcome of the complaint, you may take the matter to a recognised external dispute resolution scheme (such as a Community Justice Centre). If you are still not satisfied with the outcome of the complaint you have the right to take your complaint to the Office of the Information Commissioner.
If you wish to contact us about corporate or personal information held by us:
Contact the Director/Consultant Debbie Jamieson
Phone: (02) 9398 9972
Mobile: 0433 985 143
Mail: PO Box 965, Kingsford 2032
For more information about privacy issues in Australia please go to the Australian Government Office of the Information Commissioner website at www.oaic.gov.au