Mediation provides people who are in conflict with a supportive, structured, facilitated process for communication, to sort out issues and develop mutually acceptable solutions and agreements.

When is mediation useful?

Mediation can be useful in a range of workplace situations, such as:

  • Conflict relating to individual behaviour
  • Damaged interpersonal relationships
  • A breakdown in communication
  • Conflict over workplace practices or conditions
  • Conflicting perceptions of performance
  • Allegations of discimination, or unfair or unequal treatment

What happens in mediation?

Each party meets individually with the mediator to discuss their concerns and preferences and to prepare for the joint session. Individual meetings are followed by one or more joint sessions, depending on the nature and complexity of the dispute. During the joint meetings, the mediator ensures a safe and controlled environment for constructive communication and guides the parties through the process. Mediators are neutral and impartial.



What are the benefits?

Mediation can promote cooperation, improve communication and ultimately enhance ongoing workplace relationships. The outcomes are under the control of the parties, enabling them to work out a mutually acceptable solution. There are no imposed decisions as there are with grievance procedures and industrial relations hearings.

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