This generally involves one-on-one confidential interviews with the relevant parties to identify the issues and underlying causes of conflict. A written report is provided to management, identifying the causes of conflict and providing management with clear, practical recommendations and suggested interventions.
Conflict coaching provides one-on-one, confidential, personal and/or professional development under the guidance of a trained conflict coach. The coach’s role is to support and assist the coaching client to deal with a specific conflict and/or improve their conflict handling skills.
Mediation provides people who are in conflict with a supportive, structured, facilitated process for communication, to sort out issues and develop mutually acceptable solutions and agreements.